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The following booking conditions together with the general information contained on this website form the basis of your contract with Ingliston Country Club Limited - Company number SC344970. Please read them carefully as they set out our respective rights and obligations. Please note: To make a booking, you may either book online reception@ingliston.com or telephone on 01505-864-333.

In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date). “We”, “us” and “our” means Ingliston Country Club Limited (ICC) - Company number SC344970.

Payment & Cancellation

You will be asked to provide a credit card or debit card at the time of the Booking to secure your reservation.

We accept the following methods of payment: Cash, Mastercard, Visa Card (credit & debit) & American Express (Corporate only)

Guests must pay all outstanding charges on departure from the Hotel. If you fail to settle your account on departure your credit/debit card will be charged for the full outstanding amount.

All rates shown are applicable at the time of booking and are not valid in conjunction with any other offer.

If you book an advance purchase rate, full payment will be taken at the time of booking. This payment is non-refundable and non-transferable.

Hotel Room Reservation

Cancellation’s within 48 hours of arrival or in the event of non-arrival, a 100% cancellation fee will apply and will be charged to the credit/debit card used at the time of booking. Change of dates will be accepted up to 12 noon 48 hours before your day of arrival. Deposit monies will be transferred to new date. The Rate for new date will be as per published hotels rates. You are not permitted to modify the check in/out date of your reservation within 48 hours of arrival.

Upon booking you will be required to pay a 50% non-refundable, non-transferable deposit. Cancella- tion’s within 14 days of arrival or in the event of non-arrival, a 100% cancellation fee will apply and will be charged to the credit/debit card used at time of booking. Change of dates may be accepted (subject to availability) The rate for new date will be as published. You are not permitted to modify the check in/out date of your reservation within 14 days of arrival.

Only 1 change of date is permitted per booking. In rare cases, we may have to cancel or reject a booking due to “obvious errors”. For clarity, an obvi- ous error is a mistake on the website (e.g in terms of price) which a reasonable person would not con- sider to be normal. The amount charged will be reimbursed without charge in such case. Whether to cancel or reject a booking for this reason is at the sole discretion of the management.

Reservations made through certain third party websites and travel agents may not be eligible for changes or refunds.

Arrival and Departure

Guests may check in from 3.00pm

We require guests to pay full accommodation on arrival.

On arrival guests will be asked to produce a Credit or Debit card to use as a guarantee against your booking. Please note this is not a charge being made to your card.

Check out is 11am.

Late Check-Out

Guests may request a late check out with reception, late check-out is subject to availability and is not guaranteed. A charge of £10 per agreed hour after our check out time of 11am is payable. Guests are required to vacate their rooms by 11am on their departure date if a late check-out has not been agreed. Charges will apply if guests do not depart by 11am.

Dinner reservations

Guests on a DBB rate should reserve their preferred time at point of booking. DBB Guests are entitled to 3 courses from our evening dinner menu. Supplements may apply to some dishes and sides are charged as taken. This applies to each paying adult on DBB, 3rd persons and children are charged as taken.

Guests on B&B should book if required as we cannot guarantee availability.

Hot Tubs

In consideration to neighbouring lodges the Hot Tubs and Saunas will be locked at 11pm by our Estate Porter, On day of departure hot tubs will not be reopened to allow cleaning for next guest arrival.

All members of the party must ensure that any children in their care are properly supervised at all times when they are in the vicinity of the Hot Tub or Sauna. Extreme caution must be taken to ensure that no child under five years of age is permitted to enter the Hot Tub or Sauna at any time and that any children over five years of age and under 16 years of age using the Hot Tub or Sauna are closely supervised

Any wilful damage will be charged to guarantee card on file.

Dogs

Dogs are permitted in the lodges only at a charge of £10 per night, per dog. We must be advised at the time of booking. Dogs must not be left unattended at any times and owners are reminded to be respectful in relation to dog fowling.

Dogs are not permitted within our Hotel, Lounge or Restaurant areas.

Smoking

Smoking is not permitted in any of the guest bedrooms/lodges or in any area inside of the hotel. This includes E-Cigarettes.

Smoke detectors are situated in all guest bedrooms and corridors.

If evidence of smoking in prohibited areas is found an automatic deep clean charge of £50 will be ap- plied to your credit/Debit card.

Parking

Parking is provided free of charge subject to availability. Disabled spaces are reserved for blue badge holders only. Parking in front of the hotel is prohibited and should only be used for dropping off and pick up.

Ingliston Country Club cannot accept any liability for damage or theft from your vehicle whilst parked in the grounds.

Damage to hotel property

Ingliston Country Club reserves the right to charge for the repair and/or replacement of any items damaged during your stay.

Liability

Ingliston Country Club does not accept liability for loss or damage to any object, equipment, furniture, stock or any other property brought onto the premises by the Guest or persons authorised by the Guest.

Lost property will be stored within the hotel for 3 months then disposed of. Please contact the hotel direct to report any lost items. Items can be collected or posted at a charge of £10.

We will endeavour to assist Guests with storage of their equipment etc however it excludes liability for the loss or damage of those items.

Force Majeure

The Company shall not be in breach of the booking Agreement if it does not provide the services un- der this Agreement due to the following circumstances:

If any of the above occurs the Company will do its best to avoid any inconvenience to you or your Guests.

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